Common queries answered
Frequently asked Questions
Orders are typically processed within 24 hours. Delivery time depends on your location and the shipping method selected at checkout, but most customers receive their orders within 2-3 business days after processing.
We accept returns and exchanges within 14–30 days of delivery, provided items are unused, unopened, and in their original packaging. Refunds are processed after inspection. Shipping fees are non-refundable unless the item is defective or incorrect.
You can change your shipping address before your order is shipped by contacting customer support immediately. Once an order has been dispatched, address changes may no longer be possible.
After your order ships, you’ll receive a tracking number by email or SMS. Use this number on the courier’s website to monitor your delivery in real time.
You can reach our customer support team via email, live chat, or the contact form on our website. We aim to respond to all inquiries within 24 hours.
Contact customer support as soon as possible. If the order hasn’t shipped yet, we can update the address. If it has shipped, delivery cannot be guaranteed.
Yes, we ship to most countries worldwide. Shipping availability, costs, and delivery times may vary depending on your location.
Depending on availability and warehouse location, items may ship separately. If this happens, you will receive multiple tracking numbers.
